Support Operations Expert - Fully Remote | Upto $120/hr

mercor; San Francisco (CA); Hybrid; AUD 158,000 - 237,000; Full time

Job summary

Mercor is hiring a contract Customer success / support operations Evaluator to assess AI-generated artifacts against domain-specific quality rubrics, identify errors in documents, spreadsheets, and slide decks, and provide structured feedback to improve AI outputs.

You will work independently and asynchronously with global teams, ensuring high-quality deliverables, collaborating to set clear expectations, and applying 5+ years in customer success or operations, plus fluency in English and

Qualifications

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI outputs.
• Collaborate with teams to ensure high-quality deliverables.
• Work independently and asynchronously to meet deadlines.

Skills

Customer success

Support operations

Communication

Education

Master's degree

Tools

Microsoft Office

Google Workspace

Google Slides

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer success / support operations Evaluator Type: Contract Compensation: $80–$120/hour Location: Remote

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI outputs.
• Collaborate with teams to ensure high-quality deliverables.
• Work independently and asynchronously to meet deadlines.

Qualifications

Must-Have

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace , especially Slides.

Preferred

• Advanced degree ( Master's or higher) from a reputable institution.