Customer Success Operations Evaluator

mercor; San Francisco (CA); Hybrid; AUD 158,000 - 237,000; Full time

Job summary

Mercor connects elite creative and technical talent with leading AI research labs. A remote contract role as Customer success / support operations evaluator seeks a highly experienced professional to assess AI outputs against quality rubrics.

The candidate will identify factual, aesthetic, and presentation errors, provide structured feedback, and collaborate with cross-functional teams to ensure high-quality deliverables. Strong English and MS Office/Google Workspace skills are required.

Qualifications

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI outputs.
• Collaborate with teams to ensure high-quality deliverables.
• Work independently and asynchronously to meet deadlines.

Skills

English fluency

5+ years experience

Remote collaboration

Slides

Google Workspace

Microsoft Office

Education

Master's degree or higher

Tools

Microsoft Office Suite

Google Workspace

Google Slides

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer success / support operations Evaluator Type: Contract Compensation: $80–$120/hour Location: Remote

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI outputs.
• Collaborate with teams to ensure high-quality deliverables.
• Work independently and asynchronously to meet deadlines.

Qualifications

Must-Have

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace , especially Slides.

Preferred

• Advanced degree ( Master's or higher) from a reputable institution.