Business Account Manager – Middle

Softswiss; Georgia; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and...

Job summary

SOFTSWISS Sportsbook team builds a platform that lets operators launch and manage sports betting businesses in regulated markets around the world.

You’ll work on the systems behind betting operations, market management, and compliance across multiple jurisdictions, solving technical and business problems alongside people with deep expertise in trading, risk management, and regulated industries.

Qualifications

• 2+ years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS.
• Proven experience managing multiple B2B clients or operators.
• Solid knowledge of sportsbook operations, betting markets, and industry trends.
• Strong communication, negotiation, and relationship-building skills; experience with CRM and KPI-based decision-making.

Responsibilities

• Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence
• Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently
• Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements
• Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies
• Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events
• Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth
• Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations

Skills

English (B2+)

Russian (B2)

Account management

Customer success

Tools

CRM systems

Analytics tools

Job description

Counting down to Tech Race Summit in Warsaw.

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

Sportsbook

The SOFTSWISS Sportsbook team builds a platform that lets operators launch and manage sports betting businesses in regulated markets around the world.

You’ll work on the systems behind betting operations, market management, and compliance across multiple jurisdictions, solving technical and business problems alongside people with deep expertise in trading, risk management, and regulated industries.

Purpose of the role:

• You’ll manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
• Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.

Key responsibilities:

• Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence
• Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently
• Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements
• Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies
• Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events
• Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth
• Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations

Required Experience:

• Fluent in English (B2+) and Russian (B2), written and spoken
• Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
• Proven experience managing multiple B2B clients or operators
• Solid knowledge of sportsbook operations, betting markets, and industry trends
• Strong communication, negotiation, and relationship-building skillExperience with CRM systems, analytics tools, and KPI-based decision-making

Nice to have:

• Experience with upselling and revenue growth strategies
• A data-driven mindset with the ability to analyse operator performance and take proactive action
• Familiarity with internal workflows across TAMs, product, and sales team
• Knowledge of Portuguese, Spanish or German is a plus

Main Advantages

• Private health insurance
• Sports benefits
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [emailprotected]