Support Lead — Wow the Customer (Part-Time)

Five Below; Douglas (GA); Hybrid; USD 15,000 - 18,000; Part time

Job summary

Five Below in Douglas, GA is seeking a part-time Support Lead to drive front-end operations and customer satisfaction. You will lead with the Store Manager and provide guidance to associates, ensuring quick checkouts and a friendly shopping experience while modeling Five Below values.

The role emphasizes training, accountability, and contributing to key metrics like CSAT, sales, and payroll efficiency. A background in customer service and basic leadership is preferred.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures all associates and managers wow the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly checkout experience.

Skills

Customer Service

Organization

Productivity

Multi-tasking

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Douglas, GA is seeking a part-time Support Lead to drive front-end operations and customer satisfaction. You will lead with the Store Manager and provide guidance to associates, ensuring quick checkouts and a friendly shopping experience while modeling Five Below values.

The role emphasizes training, accountability, and contributing to key metrics like CSAT, sales, and payroll efficiency. A background in customer service and basic leadership is preferred.