Support Lead — Store Ops & Customer Experience

Five Below; Holyoke (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below is hiring a Store Manager on Duty in Holyoke, MA to oversee daily operations, coach associates, and deliver outstanding service while driving sales and controlling costs.

You will open/close the store, manage cash and alarms, and train team members in the BEST customer service experience. This role requires a High School diploma (or equivalent) and at least 1 year of management experience, with strong communication and multitasking abilities.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members wow the customer through personal contact.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure

Education

High school diploma

College experience

Job description

Five Below is hiring a Store Manager on Duty in Holyoke, MA to oversee daily operations, coach associates, and deliver outstanding service while driving sales and controlling costs.

You will open/close the store, manage cash and alarms, and train team members in the BEST customer service experience. This role requires a High School diploma (or equivalent) and at least 1 year of management experience, with strong communication and multitasking abilities.