Support Lead — ITIL, L2-L3, Tomcat & AWS Expert

TechDigital Group; Westlake (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled IT support professional with a strong background in ITIL processes and application support. This role involves providing L2 support for applications running on Tomcat, Java, Oracle, and Informatica, while also utilizing Shell scripting skills to enhance operational efficiency. The ideal candidate will have a solid understanding of AWS and cloud deployment, along with excellent communication and coordination abilities. Join a dynamic team where your expertise will contribute to effective incident management and service excellence, making a significant impact in the tech landscape.

Qualifications

• 6-8 years of experience in ITIL, Tomcat, Java, Oracle, and Informatica.
• Hands-on experience in Shell scripting and root cause analysis.

Responsibilities

• Coordinate incidents and service requests, ensuring timely resolution.
• Support applications on Tomcat and perform root cause analysis.

Skills

Excellent communication and coordination skills

Good understanding of ITIL processes (L1, L2 and L3)

L2 support experience for applications on Tomcat

Java

Oracle

Informatica

Shell scripting

Root cause analysis

Incident and service request management

Coordination with L3 teams

AWS/cloud deployment knowledge

Tools

AWS

Ansible Automation

Job description

An established industry player is seeking a skilled IT support professional with a strong background in ITIL processes and application support. This role involves providing L2 support for applications running on Tomcat, Java, Oracle, and Informatica, while also utilizing Shell scripting skills to enhance operational efficiency. The ideal candidate will have a solid understanding of AWS and cloud deployment, along with excellent communication and coordination abilities. Join a dynamic team where your expertise will contribute to effective incident management and service excellence, making a significant impact in the tech landscape.