Senior Application Production Support – Linux, ITIL & DevOps

Apache; Juneau (AK); On-site; USD 47,281 - 120,940; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Apache is seeking an Application Production Support professional to manage Linux-based production systems. You will triage outages, perform root-cause analysis, and coordinate with incident management and monitoring tools.

The role requires 6+ years in production support, scripting, and experience with Apache Tomcat, CI/CD tools, and ITIL practices. In-person relocation is required to West New York, NJ.

Qualifications

• 6+ years in Application Production Support on Linux
• Strong technical troubleshooting skills
• Shell scripting and automation experience
• ITIL knowledge: Incident, Change, Release management
• Middleware basics: Apache Tomcat
• Experience with application monitoring tools (e.g., Splunk, AppDynamics)
• Experience with scheduling (AutoSys or similar) and CI/CD tools (Jenkins, Ansible, uDeploy)
• Knowledge of Oracle SQL databases and basic networking

Responsibilities

• Handle outage calls, triage issues, and resolve them
• Perform root cause analysis of recurring problems
• Log issues and drive resolution per process
• Work with Incident Management System and ServiceNow queue
• Monitor with APM tools and batch monitoring systems
• Analyze failures using monitoring tools and batch logs
• Troubleshoot NAS/FTP failures and web server issues
• Perform basic Linux administration and shell tasks
• Understand ITIL processes and SOPs
• Support teams collaboration and handoffs

Skills

Linux

Shell scripting

ITIL

Apache Tomcat

Monitoring

SRE/Automation

DevOps

Networking basics

Databases

Tools

AutoSys

Jenkins

Ansible

uDeploy

Job description

Apache is seeking an Application Production Support professional to manage Linux-based production systems. You will triage outages, perform root-cause analysis, and coordinate with incident management and monitoring tools.

The role requires 6+ years in production support, scripting, and experience with Apache Tomcat, CI/CD tools, and ITIL practices. In-person relocation is required to West New York, NJ.