Key Holder & Brand Ambassador

Theory; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

The Theory store in New York seeks a dedicated Key Holder to help drive sales and profitability within the store leadership team. You will partner with the Store Manager to create a compelling shopping experience, mentor the sales floor, and uphold brand standards.

Ideal candidates have 3–4 years in client-centric sales, strong communication, and solid POS skills. This role emphasizes teamwork, accountability, and consistent customer service that aligns with Theory’s elevated wardrobe offering.

Qualifications

• 3-4 years' prior work experience in a client-centric, sales environment.
• Dynamic interpersonal and communication skills, both verbal and written.
• Computer skills to operate point of sale system; teamwork is a plus.

Responsibilities

• Meet personal and store sales and KPI goals.
• Demonstrate excellent product knowledge to support brand goals.
• Develop sales techniques relevant to the market.
• Establish and maintain client-base.
• Leverage company tools and strategies to meet sales goals.
• Coach team on the sales floor to improve performance.

Skills

Client focus

Sales skills

Interpersonal communication

KPI understanding

Team leadership

Tools

POS system

Job description

The Theory store in New York seeks a dedicated Key Holder to help drive sales and profitability within the store leadership team. You will partner with the Store Manager to create a compelling shopping experience, mentor the sales floor, and uphold brand standards.

Ideal candidates have 3–4 years in client-centric sales, strong communication, and solid POS skills. This role emphasizes teamwork, accountability, and consistent customer service that aligns with Theory’s elevated wardrobe offering.