Store Support & Inventory Specialist

Theory; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Theory is seeking a Support Associate in New York to help drive store sales and maintain inventory flow. You will collaborate with management and sales teams to deliver exceptional customer service and seamless front/back of house operations.

Responsibilities include product knowledge, stock control, POS use, and engaging with clients to build lasting relationships. This role emphasizes teamwork, training participation, and contributing ideas to meet business goals.

Qualifications

• 1+ years’ prior work experience in client-centric, sales, support, or back of house.

Responsibilities

• Demonstrate excellent product knowledge to support brand goals.
• Support meeting store sales goals with tools, incentives and strategies.
• Maintain back of house stock organization, shipping/receiving, and supplies.
• Execute register functions and inventory transactions efficiently.
• Communicate effectively with team members and stay motivated.
• Contribute ideas to support business goals and participate in trainings.
• Ensure a superior shopping experience and smooth store operations.
• Engage with clients in-store and over the phone to build relationships.

Skills

Customer service

Sales knowledge

Communication skills

Teamwork

Tools

POS system

Job description

Theory is seeking a Support Associate in New York to help drive store sales and maintain inventory flow. You will collaborate with management and sales teams to deliver exceptional customer service and seamless front/back of house operations.

Responsibilities include product knowledge, stock control, POS use, and engaging with clients to build lasting relationships. This role emphasizes teamwork, training participation, and contributing ideas to meet business goals.