Support Experience PM: Cross-Channel Impact & Journey

Apple; Austin (TX); On-site; USD 113,600 - 214,100; Full time

Benefits offered by this job

Comprehensive medical coverage

Retirement benefits

Employee stock purchase plan

Tuition reimbursement

Job summary

A leading technology company in Austin, Texas is seeking a Support Experience Program Manager to influence global support strategy. This role focuses on improving customer experiences through effective project management and cross-functional collaboration. Candidates should have at least 5 years of relevant experience and a strong passion for customer service. The position offers competitive compensation and comprehensive benefits, including opportunities for stock participation and educational reimbursements.

Qualifications

• Minimum of 5 years experience managing projects focused on customer experience.
• Ability to create and foster relationships within cross-functional teams.
• High attention to detail and organization skills.

Responsibilities

• Develop project plans including objectives and timelines.
• Provide clear communication updates for diverse audiences.
• Collaborate across teams to design and implement solutions.

Skills

Project management

Effective communication

Analytical skills

Customer experience focus

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

A leading technology company in Austin, Texas is seeking a Support Experience Program Manager to influence global support strategy. This role focuses on improving customer experiences through effective project management and cross-functional collaboration. Candidates should have at least 5 years of relevant experience and a strong passion for customer service. The position offers competitive compensation and comprehensive benefits, including opportunities for stock participation and educational reimbursements.