Support – Entry Level IT Support Specialist

Cardinalbiz; Missouri; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid training from day one

Opportunities for upward growth

Hands-on experience

Job summary

Cardinalbiz is seeking an Entry Level IT Support Specialist to provide support for restaurant and retail POS systems in Berkeley, MO. This full-time role includes answering customer calls, troubleshooting technical issues, and documenting interactions.

No prior experience is required as training will be provided, along with opportunities for certification and career advancement. Ideal candidates should have basic computer knowledge and strong communication skills.

Qualifications

• No experience needed, training provided.
• Basic knowledge of Windows and Apple IOS required.
• Clear and professional communication skills are essential.

Responsibilities

• Answer customer calls and help resolve basic technical issues.
• Handle requests for menu changes and operational programming.
• Record issue descriptions and resolutions in the ticketing system.

Skills

Basic computer knowledge

Strong problem-solving skills

Clear communication skills

Ability to learn quickly

Tools

NCR Voyager Aloha Software

Job description

Support – Entry Level IT Support Specialist

ALOHA POS

Restaurant & Retail Point of Sale Systems

About the job

No Experience? We’ll train you!

Cardinal Business Equipment (CBE) is a leader in providing innovative Point of Sale solutions to the hospitality & retail industry in St Louis and throughout the Midwest. We are hiring entry-level IT Support Specialists to support restaurant and retail POS systems located in Berkeley, MO. If you’re comfortable using a computer and like helping people, you can succeed here.

GENERAL POSITION SUMMARY:

Our Call center supports restaurants who are using NCR-Voyix Aloha POS Software as well as other POS solutions. As a support specialist 80% of this person’s day will be responsible handling inbound calls from customers and assisting them with programming and software issues or troubleshooting computer and network issues, then accurately logging the interactions and resolutions within the ticketing system.

RESPONSIBILITIES:

• Answer customer calls and help resolve basic technical issues and escalte as needed.
• Handle user’s requests for menu changes and operational programming requests
• Perform basic hardware and software troubleshooting
• Record detailed issue description, document troubleshooting steps performed, and enter issue resolution in the ticketing system
• Follow up with customers to ensure the issue has been resolved
• Achieve Aloha support certification through the NCRU online learning center while you are receiving hands on training as a level one responder
• Help support the set up, programming, training, installation, and implementation of new POS systems

SKILLS NEEDED

• No Experience Needed
• Basic computer knowledge (Windows, Apple IOS, etc…)
• Strong problem-solving skills
• Clear, professional communication skills — both written and verbal
• Ability to learn quickly

Pluses

• C++ Certification
• Network+ Certification
• Experience with NCR Voyix Aloha Software
• Paid training from day one
• A beginning foothold into IT
• Hands on Experience
• Plenty of room for upward growth
• Start within days

Job Type:

Full time day/week

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