Support Engineering Manager: Data Platform & CX

Sigma; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible time off

Paid bonding time for new parents

401k options

Commuter benefits

Job summary

Sigma, located in New York, is seeking a skilled manager to lead a team of Support Engineers. This role focuses on hiring, mentoring, and maintaining high performance metrics while overseeing process improvements for growth and retention.

The ideal candidate should have over 5 years of experience in data platform support and strong SQL skills. A commitment to excellence and a customer-focused mindset are essential.

Benefits include equity, generous health benefits, and a flexible time-off policy.

Qualifications

• 5+ years of experience supporting data platforms in an enterprise environment.
• 2+ years in a people management role.
• Strong communication skills.

Responsibilities

• Lead a team of Support Engineers to deliver an excellent customer experience.
• Manage and develop strategies for key metrics.
• Refine processes to optimize support operations.

Skills

Team management

SQL proficiency

Data platform support

Business intelligence expertise

Education

U.S. Bachelor's degree in Computer Science or related field

Tools

Snowflake

Redshift

AWS/GCP knowledge

Job description

Sigma, located in New York, is seeking a skilled manager to lead a team of Support Engineers. This role focuses on hiring, mentoring, and maintaining high performance metrics while overseeing process improvements for growth and retention.

The ideal candidate should have over 5 years of experience in data platform support and strong SQL skills. A commitment to excellence and a customer-focused mindset are essential.

Benefits include equity, generous health benefits, and a flexible time-off policy.