Customer Engineer, SaaS Data Unification Platform
Reltio
14 days+
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Benefits offered by this job
Job summary
A leading data management company in the United States is seeking a Customer Engineer to provide expert technical support to high-value customers. You will resolve complex issues, enhance customer satisfaction, and collaborate with engineering and DevOps teams. Ideal candidates will have a Bachelor's degree in Computer Science or a related field and a minimum of 3 years' experience in cloud data solutions, technical configuration, and REST APIs. This role offers a competitive salary and the flexibility of working in a dynamic environment.
Qualifications
- 3+ years of experience in cloud data unification solutions.
- Experience supporting enterprise products in a SaaS environment.
- Understanding of RESTful API development and debugging.
- Experience in data management and analytics platforms.
Responsibilities
- Provide technical support to high-value customers.
- Resolve complex technical issues through research and troubleshooting.
- Participate in on-call rotation and provide after-hours support.
- Monitor tenant-level alerting tools for escalation prevention.
Skills
Technical configuration
AWS/GCP/Azure experience
REST APIs knowledge
On-premise/cloud solutions
Hands-on programming
Problem-solving
Education
Bachelor's degree in Computer Science or equivalent
Tools
Postman
JavaScript frameworks
Job description
A leading data management company in the United States is seeking a Customer Engineer to provide expert technical support to high-value customers. You will resolve complex issues, enhance customer satisfaction, and collaborate with engineering and DevOps teams. Ideal candidates will have a Bachelor's degree in Computer Science or a related field and a minimum of 3 years' experience in cloud data solutions, technical configuration, and REST APIs. This role offers a competitive salary and the flexibility of working in a dynamic environment.
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