Deskside Technician II

Stefanini North America and APAC; Melbourne (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini North America and APAC is seeking a motivated Deskside IT Support technician in Melbourne, FL to provide on-site technical assistance for a large corporate environment. You will troubleshoot Windows and Mac devices, assist with imaging, migrations, and endpoint protection, and coordinate with global teams as needed.

The role requires 2+ years in corporate deskside support, strong customer service, and the ability to work in a fast-paced setting.

Qualifications

• Minimum 2 years of corporate deskside support or equivalent experience
• Excellent troubleshooting capability
• Ability to stay composed under pressure in a dynamic user-support environment
• Experience with Microsoft Office/Office 365 suite
• Familiarity with remote desktop tools and imaging software

Responsibilities

• Provide deskside IT support in a large corporate environment
• Support Windows 7/10 devices, Macs as needed
• Manage IMAC installations and moves/adds/changes
• Troubleshoot hardware/software issues and data restoration
• Maintain system configurations and documentation
• Track incidents using the client’s ticketing tool
• Provide after-hours support and possible executive support

Skills

Troubleshooting

Communication

Customer focus

On-site support

Education

High School diploma or equivalent

Tools

SCCM

Intune

Remote desktop

BitLocker support

Job description

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Job Description

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Requirements

• +2 years corporate deskside support or equivalent experience
• Excellent troubleshooting capability
• Ability to maintain composure while handling challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (BitLocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver's license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;