Support Engineer - Support Engineer II

Apex Systems; Arlington (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Everforth Apex Systems seeks an experienced IT Desktop Support Specialist to install, maintain and troubleshoot desktop computers, peripherals, software and related systems.

You will resolve hardware, software and permissions issues in a managed Windows/Mac/Linux environment, with 3–6 years of relevant experience and a BS degree in computer science or equivalent. This on-site role is based in Arlington, VA.

Qualifications

• Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
• Mac OS X (10.4+ desirable).
• Basic working knowledge of Linux/UNIX (Red Hat preferable).
• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
• BS Degree in computer science or combination of education and relevant experience.

Responsibilities

• Install, maintain and troubleshoot desktop computers, peripherals, software and related systems.
• Resolve hardware, software and user permission issues promptly.
• Support Windows XP/7 and Server OS in a managed desktop environment.
• Support Macintosh OS X (10.4+) desirable.
• Basic Linux/UNIX user knowledge (Red Hat preferred).
• Elevate networking knowledge including Ethernet, TCP/IP, Windows Server networking.
• Work independently with minimal supervision.
• Maintain customer focus and be proactive.
• Must lift up to 50 lbs.

Skills

Windows XP/7

Server OS

Mac OS X

Linux/UNIX

Networking TCP/IP

Customer focus

Communications

Detail orientation

Education

BS Degree in Computer Science or related

Job description

Job Description

Job#: 3054982

Job Responsibilities and Requirements

• This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals, software and related systems.


• Responsibilities include the timely resolution of issues affecting hardware, software and user permissions, as well as routine hardware maintenance.


• Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.


• Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.


• Experience supporting Macintosh OS X (10.4 & upwards) desirable.


• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.


• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.


• Self motivated with the ability to work independently with minimal supervision.


• Ability to maintain Customer Focus, stay motivated and be proactive.


• Insist on the highest standards from self and others.


• Good verbal and written communication skills.


• Good attention to detail and organizational skills.


• Must be able to safely lift up to 50 lbs.


• Microsoft MCSA/MCSE desirable.


• Additional vendor administrator level certifications preferred, especially Apple ACMT/ACSP and Cisco CCNA.


• BS Degree in computer science or combination of education and relevant experience.


• 3-6 years relevant work experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits Overview

• Medical


• Dental


• Vision


• Life


• Disability


• Other insurance plans that offer an optional layer of financial protection


• ESPP (employee stock purchase program)


• 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure


• HSA (Health Savings Account on the HDHP plan)


• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions


• Corporate discount savings program


• Other discounts


• On-demand training program


• Access to certification prep


• A library of technical and leadership courses/books/seminars once you have 6+ months of tenure


• Certification discounts and other perks to associations that include CompTIA and IIBA

Equal Opportunity and Diversity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodation

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Company Information

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060