Solutions Support Specialist

Apex Systems; Hoover (AL); Híbrido; USD 52 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401K with match

Employee stock purchase program (ESPP)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Resumo da oferta

Everforth Apex Systems in Hoover, AL, is seeking a Solutions Support Specialist (Hybrid). The role focuses on Tier 2 support for Commercial Card and Treasury Management services, resolving complex client inquiries, and acting as a liaison between clients, administrators, and internal teams.

The ideal candidate has 5+ years in banking, strong analytical skills, and proven ability to manage multiple cases with excellent communication. Hybrid work option available.

Qualificações

• Minimum of 5 years of banking experience.
• Experience in technical support, customer support, client servicing, operations, product support, or related banking functions.
• Proven ability to research, troubleshoot, and resolve complex issues independently.
• Strong analytical and problem-solving skills.
• Experience managing multiple cases and priorities simultaneously.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong customer service and relationship management skills.

Responsabilidades

• Serve as a Tier 2 support specialist for Commercial Card and Treasury Management-related products and services.
• Research, investigate, and resolve complex client and internal support requests.
• Manage a queue of active support cases while meeting service level expectations.
• Serve as a primary point of contact for commercial clients, including program administrators and key business stakeholders.
• Communicate directly with clients through email, phone, and virtual meetings to resolve issues and provide updates.
• Troubleshoot system, account, reporting, and transaction-related issues using multiple internal systems and resources.
• Document case activity, findings, resolutions, and client communications within support platforms.
• Monitor and respond to incoming support requests from internal teams and clients.
• Collaborate with Operations, Product, Technology, and Client Service teams to resolve escalated issues.
• Identify trends, recurring issues, and opportunities for process improvements.
• Assist with post-implementation support and client training needs.
• Provide guidance and support to junior team members as needed.

Conhecimentos

Analytical thinking

Problem solving

Communication skills

Independent work

Formação académica

Bachelor's degree

Ferramentas

Salesforce

TS2

Microsoft Office Suite

Case management systems

Descrição da oferta de emprego

Job#: 3054102

Job Description:

Solutions Support Specialist

Location: Hoover, Alabama (Hybrid)

Alternate Location: Atlanta, Charlotte

Rate: 25hr W2

Duration: 6 month contract to hire

Role Overview

The Commercial Card Solutions Technical Support Specialist serves as a Tier 2 support resource responsible for researching, troubleshooting, and resolving client and internal partner inquiries related to Commercial Card and Treasury Management services. This role acts as a liaison between clients, program administrators, and internal stakeholders. The ideal candidate possesses critical thinking and investigative skills, enjoys solving complex issues, and can manage multiple support cases in a fast-paced environment.

Key Responsibilities

• Serve as a Tier 2 support specialist for Commercial Card and Treasury Management-related products and services.
• Research, investigate, and resolve complex client and internal support requests.
• Manage a queue of active support cases while meeting service level expectations.
• Serve as a primary point of contact for commercial clients, including program administrators and key business stakeholders.
• Communicate directly with clients through email, phone, and virtual meetings to resolve issues and provide updates.
• Troubleshoot system, account, reporting, and transaction-related issues using multiple internal systems and resources.
• Document case activity, findings, resolutions, and client communications within support platforms.
• Monitor and respond to incoming support requests from internal teams and clients.
• Collaborate with Operations, Product, Technology, and Client Service teams to resolve escalated issues.
• Identify trends, recurring issues, and opportunities for process improvements.
• Assist with post-implementation support and client training needs.
• Provide guidance and support to junior team members as needed.

Required Qualifications

• Minimum of 5 years of banking experience.
• Experience in technical support, customer support, client servicing, operations, product support, or related banking functions.
• Proven ability to research, troubleshoot, and resolve complex issues independently.
• Strong analytical and problem-solving skills.
• Experience managing multiple cases and priorities simultaneously.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong customer service and relationship management skills.

Preferred Qualifications

• Experience supporting Commercial Card products.
• Commercial Banking experience.
• Treasury Management experience.
• Experience supporting high-value commercial clients and program administrators.
• Previous Tier 2 support, technical support, implementation support, or operations experience.
• Bachelor's degree.

Technical Skills

• Salesforce
• TS2
• Microsoft Office Suite (Excel, Outlook, Word, Teams)
• Case Management and CRM Systems

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Virtual Recruiter Notice

Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Benefits Overview

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accessibility

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use your website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency Statement

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Corporate Information

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.