Support Engineer - Oracle Health

Oracle; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Oracle Corporation is seeking a Support Engineer I based in Orlando, FL (or nearby). You will conduct investigations on front-end applications, capture information, apply fix tools, shadow end users, and test workflows both internally and externally.

You will also use backend techniques, capture logs, query tables, update database fields, cycle servers, and document notes, resolutions, and knowledge articles.

Job description

Preferably based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Description

As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.

The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.

We encourage candidates from all backgrounds to apply.

On-call coverage during and outside business hours may be required as needed.