Support Engineer - Configuration

Oracle; Kansas City, Orlando, Nashville (MO, FL, TN); Hybrid; USD 62,000 - 78,000; Full time

Job summary

Oracle Corporation is hiring a Support Engineer I – Configuration to provide post-implementation and sustainment support for Oracle Health products across Kansas City, Nashville, and Orlando locations. You will gather requirements, configure, test, validate change requests, and deliver solutions as part of a collaborative team.

You will troubleshoot routine issues, maintain documentation, and work with internal teams to address customer situations while expanding knowledge of Oracle product

Qualifications

• Post-implementation and sustainment support for Oracle Health products.
• Gather requirements, document, configure, test, and validate approved customer change requests.
• Troubleshoot and resolve routine configuration and technical issues; escalate complex issues.
• Maintain accurate service request, change request, and product documentation.
• Partner with internal teams and stakeholders to address customer situations and technical issues.
• Build knowledge of assigned Oracle product ecosystems and customer environments.

Responsibilities

• Serve as a primary customer contact through phone or electronic channels.
• Coordinate with peers to report and support resolution of product design, reliability, maintenance, or defect concerns.
• Provide design additions or modifications and communicate progress and resolution throughout the request lifecycle.
• Monitor service performance metrics and complete work within established timelines.
• Provide oral and written translation support for technical inquiries, as needed.

Skills

Customer contact

Configuration

Troubleshooting

Documentation

Collaboration

Automation & AI tools

Tools

AI-assisted tools

Job description

Support Engineer – Oracle Health

Locations:Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)

US Citizenship required and must be able to obtain Public Trust Clearance and/or any other clearances required by our client(s)

The Support Engineer I – Configuration provides post implementation and sustainment support for assigned Oracle Health products. This role partners with customers to understand and complete configuration change requests within their domain, including design additions or modifications, testing, validation, and ongoing support.

Key Responsibilities:

Customer Support and Configuration Delivery

• Serve as a primary customer contact through phone or electronic channels.
• Gather requirements, document, configure, test, and validate approved customer change requests.
• Provide support for design additions or modifications and communicate progress and resolution throughout the request lifecycle.
• Troubleshoot and resolve routine configuration and technical issues; elevate complex issues to appropriate technical teams or experienced peers.
• Coordinate with peers to report and support resolution of product design, reliability, maintenance, or defect concerns.

Documentation and Collaboration

• Maintain accurate service request, change request, and product documentation.
• Use and contribute to troubleshooting guides, configuration documentation, and Knowledge Base articles.
• Partner with internal teams and stakeholders to address customer situations and technical issues.
• Build knowledge of assigned Oracle product ecosystems and customer environments.

Support Enhancement and Performance

• Use automation and AI assisted tools to investigate common issues, identify root causes, and improve efficiency.
• Identify opportunities to improve change request workflows, support processes, documentation, and best practices.
• Monitor assigned service performance metrics and complete work within established timelines.

Core Responsibilities

• Follow established procedures to prioritize tasks, troubleshoot common issues, and elevate concerns as needed.
• Collaborate with team members to support customer and business needs.
• Continue developing configuration, product, and technical support knowledge through training, feedback, and hands on experience.
• Provide oral and written translation support for technical and non technical inquiries, as needed.