Support Engineer

Link Group; Town of Poland (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Link Group is seeking a Support Engineer to troubleshoot, maintain, and improve IT systems for global clients in the finance sector. You will work closely with development and operations teams to resolve technical issues and enhance system performance.

The role focuses on ensuring seamless operations across Windows and Linux environments, with scripting, monitoring, and incident-management responsibilities. Join a dynamic, global team at Link Group.

Qualifications

• Experience troubleshooting and supporting IT systems.
• Familiarity with finance/stock exchange domain is a plus.
• Strong collaboration with development and operations teams.

Responsibilities

• Troubleshoot, maintain, and improve IT systems and applications.
• Collaborate with development and operations teams to resolve issues.
• Ensure system stability and performance for global clients.
• Support incident management and ticketing workflows.

Tools

Windows

Linux

Bash

PowerShell

Python

Prometheus

Grafana

Splunk

ELK Stack

JIRA

ServiceNow

Zendesk

VPN

Firewalls

IAM

Job description

Support Engineer

At Link Group, we build tech teams for Fortune 500 companies and the world’s most innovative startups. Our mission is to connect talented professionals with opportunities that align with their expertise, interests, and career goals.

About the Project

As a Support Engineer, you will be responsible for troubleshooting, maintaining, and improving IT systems and applications for our global clients. You will work closely with development and operations teams to resolve technical issues, enhance system performance, and ensure seamless operations in the finance/stock exchange industry.

Tech Stack & Tools

• Operating Systems: Windows, Linux
• Scripting & Automation: Bash, PowerShell, Python
• Monitoring & Logging: Prometheus, Grafana, Splunk, ELK Stack
• Incident Management & Ticketing: JIRA, ServiceNow, Zendesk
• Networking & Security: VPN, Firewalls, IAM

What We Offer

• Tailored opportunities to match your professional interests and goals
• A dynamic and collaborative work environment
• Access to diverse and innovative projects for global clients
• Competitive compensation aligned with your expertise
• Continuous learning and career growth opportunities

If you’re passionate about solving technical challenges and ensuring system stability, we’d love to hear from you!

Apply today and join us at Link Group!