Support Engineer II — Financial Systems & Apps (Hybrid)

UW Credit Union; Alabama; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Time off and leave benefits

Medical, Dental, Vision plans

401k match and retirement benefits

Job summary

UW Credit Union is seeking a Support Engineer to provide second-level support for external applications and first-level support for internal tools. The role involves troubleshooting, collaboration with Software Engineers and DevOps, and maintaining technical documentation in an Agile environment.

Required: Bachelor’s in CS or related field and 2–3 years in Support Engineering; strong coding and SQL skills; on-call readiness.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 2-3 years of Support Engineering experience.

Responsibilities

• Evaluate incoming support tickets and determine priority and next steps.

Skills

Software development tools

Object-oriented programming

Scripting languages

SQL queries

Version control systems

Communication skills

On-call readiness

Education

Bachelor's degree in Computer Science or related field

2-3 years of Support Engineering experience

Tools

Git

SQL

Job description

UW Credit Union is seeking a Support Engineer to provide second-level support for external applications and first-level support for internal tools. The role involves troubleshooting, collaboration with Software Engineers and DevOps, and maintaining technical documentation in an Agile environment.

Required: Bachelor’s in CS or related field and 2–3 years in Support Engineering; strong coding and SQL skills; on-call readiness.