Support Engineer II

V-Soft Consulting Group, Inc.; Kentucky; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Competitive compensation

Job summary

V-Soft Consulting Group, Inc. is hiring for a Support Engineer II (Remote). This role focuses on monitoring, troubleshooting, and supporting production schedules in a 24x7 environment, with exposure to Windows, UNIX, MVS, IBM mainframe and backups.

You will work with senior technicians to triage issues, document processes, and maintain technical docs while delivering reliable service to our clients across multiple locations. This remote position offers full benefits and a path for career growth.

Qualifications

• Undergraduate degree in related field or equivalent 1-3 years of work experience.
• Good communication and interpersonal skills.
• Knowledge of Tape Storage Management (TSM) or other backup software products.
• Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
• Experience with Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
• Dependable, flexibility to work weekends and holidays in a 24 x 7 environment.

Responsibilities

• Monitor, support and troubleshoot production schedules/workflow for operating issues involving failures, degradation and late dependency/successor event correlation using various monitoring tools.
• Triage basic problems, taking corrective action to ensure availability and minimize downtime.
• Ensure the timely process through which production schedules are completed and problems are controlled.
• Follow standard operating procedures, while continuously looking to recommend/establish new procedures or workflow to increase customer service and operational efficiency.
• Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines.
• Resolves moderately complex problem issues and/or processing delays.
• Completes checklists/turnover logs for audit compliance.
• Assist with troubleshooting Remote File/Data Transmission delivery issues.
• Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management.
• Assist in maintaining technical documentation and standard operating procedures.
• Provides daily support to users and programming groups.
• Works to increase industry knowledge through daily work responsibilities and available resources.
• Completes work assignments in conjunction with senior staff members and other team members as needed.
• Other duties as required.

Skills

Communication skills

Tape Storage Management (TSM)

IBM Tivoli

Monitoring tools

Windows

UNIX

MVS

IBM mainframe

JES2

24x7 availability

Education

Undergraduate degree or equivalent

Tools

Tape Storage Management (TSM)

IBM Tivoli

Monitoring tools

Job description

Primary Location: Remote

V-Soft Consulting is currently hiring for a

Support Engineer II (Remote)

Primary Location: Remote

V-Soft Consulting is currently hiring for a Support Engineer II (Remote) for our premier client.

Education And Experience

• Undergraduate degree in related field or equivalent 1-3 years of work experience.
• Good communication and interpersonal skills.
• Knowledge of Tape Storage Management (TSM) or other backup software products.
• Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
• Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
• Dependable, flexibility to work weekends and holidays in 24 x 7 working environment.

What You’ll Do

Job Responsibilities

• Monitor, support and troubleshoot production schedules/workflow for operating issues involving failures, degradation and late dependency/successor event correlation using various monitoring tools.
• Triage basic problems, taking corrective action to ensure availability and minimize downtime.
• Ensure the timely process through which production schedules are completed and problems are controlled.
• Follow standard operating procedures, while continuously looking to recommend/establish new procedures or workflow to increase customer service and operational efficiency.
• Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines.
• Resolves moderately complex problem issues and/or processing delays.
• Completes checklists/turnover logs for audit compliance.
• Assist with troubleshooting Remote File/Data Transmission delivery issues.
• Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management.
• Assist in maintaining technical documentation and standard operating procedures.
• Provides daily support to users and programming groups.
• Works to increase industry knowledge through daily work responsibilities and available resources.
• Completes work assignments in conjunction with senior staff members and other team members as needed.
• Other duties as required.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].