Service Desk Process Analyst

V-Soft Consulting Group, Inc.; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Job summary

V-Soft Consulting is hiring a Service Desk Process Analyst in Chicago, IL to support service desk strategy, ITSM processes, and continuous improvement.

Education requires a bachelor’s degree in health informatics, IT, CS, or related field; strong coaching, problem-solving, and teamwork are essential to optimize workflows and performance monitoring.

Qualifications

• Bachelor's degree in health informatics, IT, Computer Science, or a related field.
• Experience developing and sustaining a cohesive, high-performing team.
• Knowledge of service desk strategy, service management best practices, and ITSM standards.

Responsibilities

• Foster accountability through guidance and clear expectations.
• Balance short-term operational demands with long-term direction and continuous improvement.
• Knowledge of call center and ITSM ticketing systems, including performance monitoring and workflow optimization.

Skills

Team leadership

Coaching & mentoring

Critical thinking

Problem solving

Systems analysis

Process improvement

Time management

Organization

Adaptability

Communication

Education

Bachelor's degree in health informatics, IT, or Computer Science

Tools

ITSM ticketing systems

Job description

V-Soft Consulting is currently hiring for a Service Desk Process Analyst for our premier client, Chicago IL.

Education and Experience »

• Education: Bachelor's degree in health informatics, IT, Computer Science, or a related field.

Knowledge and Skills:

• Ability to develop and sustain a cohesive, high performing team.
• Skill in coaching, mentoring, and developing employees through observation, feedback, and hands on support.
• Critical thinking and problem-solving skills.
• Ability to analyze systems, workflows, and data to identify inefficiencies and recommend improvements.
• Comfort in dynamic environments where priorities and information may change quickly.
• Strong organizational and time management skills.
• Ability to manage multiple priorities while maintaining service quality and team morale.
• Skill in setting the tone for the team through modeling professionalism, accountability, and calm leadership.

WHAT YOU'LL DO:

Job Responsibilities:

• Ability to foster accountability through trust, guidance, and clear expectations.
• Understanding of Service Desk strategy, service management best practices, and relevant industry standards.
• Ability to balance short term operational demands with long term direction and continuous improvement.
• Knowledge of call center and ITSM ticketing systems, including performance monitoring and workflow optimization.

• As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].