Support Engineer I — On-Call & Data Dashboards

Doist; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

100% paid medical for employees

401(k) with employer match

casual environment

flexibility to set your own schedule

fully stocked fridge and pantry

free Citi Bike membership

secure bike rack

gym subsidy

paid parental leave

education assistance program

Job summary

EnergyHub is hiring a Software Engineer I to our SupportHub team to assist the Engineering department as we scale. You will participate in an on-call rotation every 3–4 weeks to support critical issues outside regular hours.

You will work with Engineering, Internal Stakeholders, and Clients to identify root causes, respond to production issues, and build data-driven dashboards that inform high-value opportunities across our data warehouse.

Qualifications

• Ability to identify root causes by combining information from multiple sources.
• Strong organizational and communication skills.
• Comfort collaborating with internal teams and external partners.
• Experience debugging using logs, data, and code in Java, Python, or TypeScript.

Responsibilities

• Identify root causes of technical issues.
• Respond to production issues.
• Configure data flows between EnergyHub and OEM/Utility partners.
• Configure and update data attributes when no UI is available.
• Build dashboards on top of our data warehouse to answer questions or provide insights.
• Identify and implement technical solutions to mitigate issues.
• Debug reported issues by inspecting logs, data, and code.
• Contribute bug-fix PRs to the codebase.
• Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.

Skills

Root cause analysis

Communication skills

Cross-functional collaboration

Time zone awareness

Git

Python

Fullstack development

AWS ecosystem

Tools

AWS CloudWatch

Sentry

Datadog

Postman

Job description

EnergyHub is hiring a Software Engineer I to our SupportHub team to assist the Engineering department as we scale. You will participate in an on-call rotation every 3–4 weeks to support critical issues outside regular hours.

You will work with Engineering, Internal Stakeholders, and Clients to identify root causes, respond to production issues, and build data-driven dashboards that inform high-value opportunities across our data warehouse.