Support Engineer I (Fully Remote)

ExtraHop Networks, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

ExtraHop, a cybersecurity company that provides network detection and response solutions, is seeking a remote-first support engineer in the United States. You will assist customers with hardware, firmware, and configuration issues while growing as an engineer.

The role emphasizes troubleshooting network problems and escalating where needed; collaboration with customers to secure networks and improve performance; prior B2B tech support and OSI expertise are valued.

Qualifications

• 2+ years B2B technical support and OSI model expertise.

Responsibilities

• Provide hardware, firmware, and configuration support.
• Troubleshoot network issues and escalate as needed.

Skills

OSI model

B2B support

Job description

• Remote-first support role with flexible shift schedule.
• You'll grow as an engineer while helping customers secure networks.

Key Responsibilities:

• Provide hardware, firmware, and configuration support.
• Troubleshoot network issues and escalate as needed.

Qualifications:

• 2+ years B2B technical support and OSI model expertise.

ExtraHop

ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.