Remote-First Support Engineer: Networking & Security

ExtraHop Networks, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

ExtraHop, a cybersecurity company that provides network detection and response solutions, is seeking a remote-first support engineer in the United States. You will assist customers with hardware, firmware, and configuration issues while growing as an engineer.

The role emphasizes troubleshooting network problems and escalating where needed; collaboration with customers to secure networks and improve performance; prior B2B tech support and OSI expertise are valued.

Qualifications

• 2+ years B2B technical support and OSI model expertise.

Responsibilities

• Provide hardware, firmware, and configuration support.
• Troubleshoot network issues and escalate as needed.

Skills

OSI model

B2B support

Job description

ExtraHop, a cybersecurity company that provides network detection and response solutions, is seeking a remote-first support engineer in the United States. You will assist customers with hardware, firmware, and configuration issues while growing as an engineer.

The role emphasizes troubleshooting network problems and escalating where needed; collaboration with customers to secure networks and improve performance; prior B2B tech support and OSI expertise are valued.