Remote Support Engineer I – Networking & Security

HelpfulRemote; Dallas, Northern (TX, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

HelpfulRemote is seeking a remote-first technical support specialist to assist business customers with network security appliances. You will deploy hardware/firmware, assist with networking and virtualization configuration, and manage tickets via phone, chat, and video.

A strong customer-service mindset and documentation skills are essential. Two+ years in B2B tech support, OSI model knowledge, and routing/switching expertise are expected; Unix/Linux experience and cybersecurity concepts are a

Qualifications

• Minimum 2 years of B2B technical support experience.
• Solid understanding of the OSI model.
• Knowledge of network routing and switching concepts.
• Strong customer service, documentation, and collaboration skills.
• Experience with Unix/Linux; cybersecurity concepts; networking certifications a plus.

Responsibilities

• Support hardware and firmware deployment for network security appliances.
• Provide configuration help for networking and virtualization setups.
• Handle customer tickets via phone, chat, and video.
• Collaborate with the global team and communicate with customers under pressure.

Skills

B2B technical support experience

Customer service

Documentation

Collaboration

Troubleshooting

Tools

Unix/Linux

Networking certifications

Job description

HelpfulRemote is seeking a remote-first technical support specialist to assist business customers with network security appliances. You will deploy hardware/firmware, assist with networking and virtualization configuration, and manage tickets via phone, chat, and video.

A strong customer-service mindset and documentation skills are essential. Two+ years in B2B tech support, OSI model knowledge, and routing/switching expertise are expected; Unix/Linux experience and cybersecurity concepts are a