Customer Support Engineer (Fully Remote)

Blee; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity package

Fully paid medical, dental, and vision

Bi-annual get-togethers

Job summary

Blee is an AI-first marketing content compliance platform backed by YC, with offices in San Francisco and New York. We seek a hands-on, builder-minded teammate who owns processes and tooling, not just operations. You will diagnose and resolve complex issues, explain AI decisions to customers, and improve escalation paths.

You’ll join a fast-growing startup that values ownership, clarity, and cross-functional collaboration, offering equity and competitive compensation.

Qualifications

• Must be able to own the support queue and drive resolution times.
• Fluent in AI and able to use prompts in production.
• Deep technical debugging skills across logs, APIs, and integrations.

Responsibilities

• Own the support queue – first responder across all inbound channels.
• Resolve issues end to end with reproducible write-ups when needed.
• Explain AI behavior and how configurations shape outputs.

Job description

• Own the support queue – First responder across every inbound channel, with clear ownership of response and resolution times.
• Resolve technical issues end to end – Reproduce the problem, diagnose it against logs, configuration, and integrations, and either fix it or hand engineering a clean, reproducible write-up.
• Explain the AI – Help customers understand why a check fired, what a ruleset is actually evaluating, and how their configuration shapes review output.

Who You Are:

• A builder first – You have built process and tooling, not just operated someone else's.
• Fluent in AI – You use LLMs as working tools every day, you can write a prompt that holds up in production.
• Technically deep enough to debug – Comfortable in logs, APIs, integrations, and queries, and able to get to a root cause before escalating.

What You'll Get:

• Competitive salary and equity package.
• Bi-annual get-togethers.
• Fully paid medical, dental, and vision insurance.

Blee

Blee is an AI-first marketing content compliance platform trusted by PayPal, NerdWallet, and Brex. It is a YC-backed startup with offices in San Francisco and New York, valuing in-person collaboration and a culture of clarity, ownership, and shared responsibility.