Technical Support Associate (Fully Remote)

ReadyOn; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Vacation and sick leave

Coaching and mentoring

Recognition program

Job summary

ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. A support professional is needed to respond to enterprise tickets, investigate issues, and document findings with care, escalating when required.

You will join a fast-paced startup culture that values ownership, clear communication, and process improvement, with opportunities to grow and shape the support function.

Qualifications

• Strong written English communication and a client-first mindset with meticulous attention to detail.
• Curiosity about technology, problem-solving instinct, and comfort in a fast-moving startup environment.

Responsibilities

• Respond to support tickets from enterprise clients and investigate issues with care and accuracy.
• Document findings and escalate complex matters to senior team members or Engineering when needed.

Skills

Strong written English

Client-first mindset

Attention to detail

Curiosity about technology

Problem solving

Fast-paced startup environment

Job description

• Respond to support tickets from enterprise clients and investigate issues with care and accuracy.
• Document findings and escalate complex matters to senior team members or Engineering when needed.

What We Look For:

• Strong written English communication and a client-first mindset with meticulous attention to detail.
• Curiosity about technology, problem-solving instinct, and comfort in a fast-moving startup environment.

Working Style:

• You take ownership, communicate clearly, and follow processes while improving them when needed.
• You are reliable, responsive, and care about leaving things better than you found them.

What We Offer:

• 15 days of vacation leave per year and 5 days of sick leave, available after 6 months.
• Dedicated coaching, mentoring, IC of the Month recognition, and a clear path to grow.

ReadyOn

ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.