Product Solution Engineer (Fully Remote)

Partner Company; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Partner Company in the United States is seeking a technical support professional to serve as a critical bridge between customer support, engineering, and product teams. You will own escalations and translate findings into actionable product improvements.

You will create and maintain documentation, troubleshoot guides, and self-service resources. You will analyze support trends and identify automation opportunities to improve efficiency.

Qualifications

• 2–4 years of experience in technical support, product support, or solutions engineering.
• Strong analytical and problem-solving abilities with practical API, SQL, and debugging skills.
• Excellent communication and cross-functional collaboration skills with a customer-centric mindset.

Responsibilities

• Serve as a key technical link between customer support, engineering, and product teams.
• Own and resolve complex L4 support escalations in accordance with SLAs.
• Create and maintain support documentation, troubleshooting guides, and self-service resources.
• Analyse support trends and identify automation opportunities to improve operational efficiency.

Skills

API

SQL

Debugging

Analytical thinking

Cross-functional collaboration

Customer-centric mindset

Communication

Job description

• Serve as a key technical link between customer support, engineering, and product teams.
• Take ownership of advanced support escalations and translate technical findings into actionable product improvements.

Key Accountabilities:

• Own and resolve complex L4 support escalations in accordance with SLAs.
• Create and maintain support documentation, troubleshooting guides, and self-service resources.
• Analyse support trends and identify automation opportunities to improve operational efficiency.

What We're Looking For:

• 2–4 years of experience in technical support, product support, or solutions engineering.
• Strong analytical and problem-solving abilities with practical API, SQL, and debugging skills.
• Excellent communication and cross-functional collaboration skills with a customer-centric mindset.

Partner Company

An AI-powered technology environment focused on helping businesses streamline operations, automate workflows, and deliver exceptional customer experiences. A fast-growing, inclusive workplace that encourages ownership, initiative, continuous learning, and knowledge sharing.