Support Engineer, Engineering Operations

Remote; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Dynamic and supportive environment

Competitive salary and benefits

Open vacation and sick policy

Growth opportunities

Diversity and inclusion culture

Permanent address in hub states: CA,FL

Hub-state residency required

Job summary

Levanta is an innovator in the creator affiliate platform, connecting brands, creators, publishers, and marketplaces. We provide a unified platform for discovery, activation, partnerships, payments, and performance measurement across major social channels.

As a Support Engineer, you will bridge Customer Success and Engineering to troubleshoot product, integration, and API issues. You’ll work cross-functionally to ensure a high-quality customer experience and help scale our support with

Qualifications

• 2+ years of experience in technical support, solutions engineering, or software engineering.
• Ability to read/write code in Typescript.
• Strong communication skills across multiple technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues and questions via Slack, Linear, and Pylon.
• Understand the technical nuances of Levanta's technology and guide customers through their challenges.
• Escalate product bugs to the engineering team with clear context.
• Create and maintain technical support documentation for CS and engineering teams.
• Identify repeat issues and propose solutions to improve the product.
• Build out internal tools to solve common issues.
• Utilize and implement AI workflows to improve the support process.

Skills

Typescript

REST APIs

SQL

Cloud tooling

Communication

Cross-functional work

Job description

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.

Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.

We are only accepting candidates with verified LinkedIn profiles

We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

What You'll Own:

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon

• Understand the technical nuances of Levanta's technology and guide customers through their challenges

• Escalate product bugs to the engineering team with clear context

• Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers

• Identify repeat issues and propose solutions to improve the product

• Build out internal tools to solve common issues

• Utilize and implement AI workflows that will make our support process more efficient

What We're Looking For:

• 2+ years of prior experience in the technical support, solutions engineering, or software engineering.

• Ability to read / write code in Typescript

• Good communication skills, able to juggle multiple technical conversations

• Familiarity with REST APIs, SQL, and cloud tooling.

What Levanta Offers:

• A dynamic and supportive work environment where innovation and creativity are encouraged.

• Competitive salary and benefits package.

• Open vacation and sick policy, take the time you need.

• Opportunity for professional growth and advancement within a rapidly expanding startup.

• A culture that values diversity, inclusion, and the impact of every team member on our success.

• Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.