Support Engineer, Engineering Operations

Remote; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Dynamic and supportive environment

Competitive salary and benefits

Open vacation and sick policy

Growth opportunities

Diversity and inclusion culture

Permanent address in hub states: CA,FL

Hub-state residency required

Job summary

Levanta is an innovator in the creator affiliate platform, connecting brands, creators, publishers, and marketplaces. We provide a unified platform for discovery, activation, partnerships, payments, and performance measurement across major social channels.

As a Support Engineer, you will bridge Customer Success and Engineering to troubleshoot product, integration, and API issues. You’ll work cross-functionally to ensure a high-quality customer experience and help scale our support with

Qualifications

• 2+ years of experience in technical support, solutions engineering, or software engineering.
• Ability to read/write code in Typescript.
• Strong communication skills across multiple technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues and questions via Slack, Linear, and Pylon.
• Understand the technical nuances of Levanta's technology and guide customers through their challenges.
• Escalate product bugs to the engineering team with clear context.
• Create and maintain technical support documentation for CS and engineering teams.
• Identify repeat issues and propose solutions to improve the product.
• Build out internal tools to solve common issues.
• Utilize and implement AI workflows to improve the support process.

Skills

Typescript

REST APIs

SQL

Cloud tooling

Communication

Cross-functional work

Job description

Levanta is an innovator in the creator affiliate platform, connecting brands, creators, publishers, and marketplaces. We provide a unified platform for discovery, activation, partnerships, payments, and performance measurement across major social channels.

As a Support Engineer, you will bridge Customer Success and Engineering to troubleshoot product, integration, and API issues. You’ll work cross-functionally to ensure a high-quality customer experience and help scale our support with