Technical Support Engineer - SaaS & Integrations

TrulyHired

United States

Teletrabalho

USD 75 000 - 85 000

Tempo integral

Há 12 dias

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Vantagens oferecidas por esta oferta de emprego

Unlimited PTO

Remote-first

Laptop provided

Healthcare benefits

401k matching

Resumo da oferta

Honorlock is hiring a Technical Support Engineer to scale customer experience by providing deep technical support to developers, admins, and institutional partners. You will bridge support, engineering, and product teams to resolve complex issues related to integrations, platform functionality, and data behavior.

You will diagnose backend and frontend issues, review logs and API payloads, and contribute to knowledge bases while mentoring other specialists and participating in QA cycles to ensure

Qualificações

5+ years in a Technical Support, Support Engineering, or Developer Support role within a SaaS company.
Strong troubleshooting across front‑end and back‑end tech; reads JSON/XML/REST payloads and basic code.

Responsabilidades

Serve as the primary technical support contact for customers and internal stakeholders.
Diagnose, replicate, and resolve application issues with back‑end, front‑end, and third‑party integrations.
Diagnose logs, review API payloads, and debug code snippets to identify root causes.
Maintain incident communications and document root causes for outages and degradations.

Conhecimentos

5+ years in technical support or dev-?

Formação académica

Bachelor's degree in CS/Engineering

Ferramentas

Metabase

Looker

Power BI

Descrição da oferta de emprego

You will diagnose backend and frontend issues, review logs and API payloads, and contribute to knowledge bases while mentoring other specialists and participating in QA cycles to ensure

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