Support Engineer - AI-Powered Troubleshooter

Levanta; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Open vacation policy

Professional growth

Inclusive culture

Job summary

Levanta is the creator affiliate platform for modern e‑commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross‑channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team.

Levanta is looking for a technical support professional who can handle complex customer issues, work across Slack, Linear, and

Qualifications

• 2+ years in technical support or engineering, with TypeScript, REST APIs, SQL, and cloud tooling.
• Strong communication and ability to juggle multiple technical conversations.

Responsibilities

• Respond to technical issues via Slack, Linear, and Pylon, guiding customers through challenges.
• Escalate bugs with context, maintain support docs, and build internal tools with AI workflows.

Skills

TypeScript

REST APIs

SQL

Cloud tooling

Communication

Multitasking

Tools

Slack

Linear

Pylon

Job description

Levanta is the creator affiliate platform for modern e‑commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross‑channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team.

Levanta is looking for a technical support professional who can handle complex customer issues, work across Slack, Linear, and