Support Engineer (EMEA)

Supabase; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A tech startup is looking for Senior/Staff level Support Engineers to join their globally distributed team. In this fully remote position, you will provide world-class technical support to enterprise customers. Ideal candidates should have extensive experience in technical roles, proficiency in SQL, and excellent communication skills. The role offers diverse responsibilities, including monitoring support channels and mentoring junior engineers, with a focus on minimizing time to fix.

Benefits

100% remote work

ESOP (equity ownership)

Health, Vision and Dental benefits

Tech Allowance

Annual Education Allowance

Annually run off-sites

Qualifications

• 5+ years experience in Systems Administration, DBA, SRE, or troubleshooting-heavy roles.
• Proficient in SQL, especially complex queries for PostgreSQL.
• Excellent communication skills and fluency in English.

Responsibilities

• Provide timely responses to support cases and act as an escalation point.
• Monitor feedback channels like GitHub Issues and assist with tickets for engineering teams.
• Develop technical training materials and mentor other Support Engineers.

Skills

SQL

Communication

Linux/Unix

GitHub

Troubleshooting

Education

Computer Science degree

Job description

Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Senior/Staff level Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Act as a point of support internal escalation, and assisting with tickets escalated to product engineering teams.

• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

• Plan and implement internal tooling might be developed or obtained to improve support efficiency.

• Provide deep, personalized, holistic technical guidance in urgent and non-urgent situations for Enterprise customers

• Develop technical training materials for both our team and, ideally, our users

• Work closely with product teams to be the voice of the customer in planning and development

• Mentor other Support Engineers, act as a force multiplier for the team

You are:

• Experienced in Systems Administration, DBA, SRE, or other troubleshooting-heavy technical role, with 5+ years of experience.

• Bonus if you have also held customer-facing roles.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries.

• Excellent communication skills and fluency in English.

• Skilled in using Linux/Unix operating systems and the command line, including troubleshooting system level errors.

• Experienced working with GitHub Issues and Discussions.

• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

• Having a degree in Computer Science, CIS, or similar is a plus too, but not a requirement.

Timezones & Logistics

• It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).

• This position covers Monday → Friday

• We’re looking for a start date in Early 2025

We offer

• 100% remote work. No location-based adjustment to your salary.

• ESOP (equity ownership in the company)

• Autonomous work. We work collaboratively on projects, but you set your own pace.

• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents

• Tech Allowance for any office setup you need

• Annual Education Allowance

• Annually run off-sites.

About the team

• We're a startup. It's unstructured.

• Collectively founded more than 30 startups.

• Globally distributed team with more than 30 different nationalities.

• We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".

• We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process

• The entire process is fully remote and all communication will happen over email or via video chat.

• Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.

• If you pass the screen you will be invited to up to four follow-up interviews.

• The calls:

  • usually take between 20-45 minutes each depending on the interviewer.

  • most of the time, are all 1:1.

  • will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.

• Once the interviews are over, the team will meet to discuss several roles and candidates and may:

  • ask one or two follow-up questions over email or a quick call.

  • go directly to making an offer.