Technical Support Engineer (SysOps)

Vast.ai; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Vast.ai seeks a Technical Support Engineer to assist clients running AI workloads. This full-time remote role requires expertise in Linux and Docker, with responsibilities that include troubleshooting GPU-related issues and maintaining support documentation. The ideal candidate is detail-oriented and passionate about AI, ready to work in a dynamic environment.

Benefits

Health, dental, vision, and life insurance coverage

Matching 401K

Vacation and sick leave

Opportunity to grow into other roles

Fast-growing startup environment

Qualifications

• Strong understanding of Linux, Docker, and GPU workloads.
• Hands-on experience with AI frameworks like TensorFlow and PyTorch.
• Prior experience in cloud-native support roles.

Responsibilities

• Provide technical support to customers via email, chat, and phone.
• Troubleshoot and resolve issues related to the GPU rental platform.
• Maintain and update support documentation.

Skills

Linux sysadmin

Docker

GPU workloads

AI frameworks

Communication

Job description

About Us

Vast.ai’s cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity.

About Us

Vast.ai’s cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity.

We value curiosity, ownership, and continuous learning. You’ll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.

About the Role

We're looking for a Technical Support Engineer to provide critical assistance to our clients and hosts. You’ll be the first line of defense for customers running AI workloads, diagnosing infrastructure issues, and driving product improvements. This is a full time, salaried, remote position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.

• Full-Time
• Core Hours, Monday-Friday 9 AM - 6 PM PST
• Fully Remote (virtual office)
  
  

Vast.ai users or hosts strongly preferred.

Key Responsibilities

• Provide technical support to customers and hosts via email, chat, and phone
• Troubleshoot and resolve issues related to our GPU rental platform
• Maintain and update support documentation
  
  

You Are

• A self-starter comfortable working in a fast-paced, dynamic environment
• Adaptable and willing to work flexible hours, including weekends
• Detail-oriented with strong organizational skills
• Passionate about AI and its potential to transform industries
  
  

To be successful as a Support Engineer, you should have a strong understanding of Linux, Docker, running GPU workloads and system administration. Much of our support involves troubleshooting GPU-related issues, Docker containers, performance tuning, and assisting with AI frameworks such as TensorFlow or PyTorch.

Must-haves

• Linux sysadmin or DevOps experience
• Proficiency with Docker and GPU drivers (NVIDIA CUDA)
• Hands-on with AI frameworks (TensorFlow, PyTorch)
• Strong English written/verbal communication
  
  

Nice-to-haves

• Familiarity with VMs
• Prior experience in cloud-native support roles
• Knowledge of Vast.ai platform (preferred)
  
  

Annual Salary Range

$70,000 - $100,000 USD + equity

Benefits

• Health, dental, vision and life insurance coverage
• Matching 401K
• Vacation and sick leave
• Opportunity to grow into other technical or management roles
• Fast growing, ambitious startup environment

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services, Manufacturing, and Food and Beverage Manufacturing

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