Support Engineer: APIs & Web Data Extraction

Nimble; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Nimble is seeking a Support Engineer to assist customers in leveraging their platform and APIs for effective data collection and usage. You will troubleshoot complex technical issues related to APIs and integrations, working closely with the Customer Success and Engineering teams.

The ideal candidate has over 3 years of experience in technical support roles, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical audiences. Knowledge of web scraping and data extraction is a plus.

Qualifications

• 3+ years in a customer-facing technical role in a B2B SaaS environment.
• Strong understanding of HTTP/S, DNS, proxies, and APIs.
• Experience with troubleshooting and technical documentation.

Responsibilities

• Provide primary technical support for Nimble’s APIs.
• Resolve issues related to API, integration, and platform.
• Collaborate with teams to improve product reliability.

Skills

API troubleshooting

Networking

Web technologies

Analytical skills

Communication

Customer service

Tools

Postman

cURL

AWS

GCP

Azure

Job description

Nimble is seeking a Support Engineer to assist customers in leveraging their platform and APIs for effective data collection and usage. You will troubleshoot complex technical issues related to APIs and integrations, working closely with the Customer Success and Engineering teams.

The ideal candidate has over 3 years of experience in technical support roles, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical audiences. Knowledge of web scraping and data extraction is a plus.