Support Engineer

Instant Teams; United States; Remote; USD 80,000 - 92,000; Full time

Benefits offered by this job

Wellness Programs

Home Office Stipend

Equipment Provided

Job summary

Instant Teams is seeking a Tier 2 support professional to triage and resolve escalated technical requests in a highly matrixed environment. This mid to senior level role is an individual contributor position with a fixed annual salary and remote work flexibility.

The position offers a competitive annual salary of $80,000.00 - $92,000.00, with a focus on technical expertise and strong problem-solving abilities. Remote work, wellness programs, and a home office stipend are provided.

Qualifications

• Mid to senior level experience in technical support.
• Experience triaging escalated requests from a support system.

Responsibilities

• Triage and resolve escalated technical requests from the support system.
• Troubleshoot complex issues and collaborate with cross-functional teams.

Skills

Technical support

Job description

This position offers a fixed annual salary.

Job Summary

In this role you will serve as a Tier 2 support professional ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately. Working within a highly matrixed and collaborative environment you will troubleshoot technical issues. This is a mid to senior level position serving as an individual contributor.

This position offers a fixed annual salary.

$80,000.00 - $92,000.00 Yearly

Why Work Here

Wellness Programs (Physical and/or Mental)

Home Office Stipend

Equipment Provided

We bring the remote opportunity and the equipment. This role includes all the tools you need to succeed, sent straight to your door.

Instant Job Insights

Individual Problem-Solving Collaborative Issue Resolution

Technical Expertise Emphasis Soft Skills Emphasis