Senior Tier 2 Support Engineer - Remote

Instant Teams; United States; Remote; USD 80,000 - 92,000; Full time

Benefits offered by this job

Wellness Programs

Home Office Stipend

Equipment Provided

Job summary

Instant Teams is seeking a Tier 2 support professional to triage and resolve escalated technical requests in a highly matrixed environment. This mid to senior level role is an individual contributor position with a fixed annual salary and remote work flexibility.

The position offers a competitive annual salary of $80,000.00 - $92,000.00, with a focus on technical expertise and strong problem-solving abilities. Remote work, wellness programs, and a home office stipend are provided.

Qualifications

• Mid to senior level experience in technical support.
• Experience triaging escalated requests from a support system.

Responsibilities

• Triage and resolve escalated technical requests from the support system.
• Troubleshoot complex issues and collaborate with cross-functional teams.

Skills

Technical support

Job description

Instant Teams is seeking a Tier 2 support professional to triage and resolve escalated technical requests in a highly matrixed environment. This mid to senior level role is an individual contributor position with a fixed annual salary and remote work flexibility.

The position offers a competitive annual salary of $80,000.00 - $92,000.00, with a focus on technical expertise and strong problem-solving abilities. Remote work, wellness programs, and a home office stipend are provided.