Support Engineer

Worth AI

Atlanta (GA)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance

Unlimited Vacation

Work From Home

Free Food & Snacks (in office)

Wellness Resources

Job summary

A tech-driven company in Atlanta is seeking a detail-oriented Technical Support Engineer to join their product engineering team. The role involves troubleshooting customer issues, implementing solutions, and collaborating with software engineers. Ideal candidates should have experience with relational databases, monitoring tools, and effective communication skills. This position offers full-time employment with benefits including health care and unlimited vacation.

Qualifications

2+ years of experience in enterprise support or as a software engineer.
Hands-on experience with monitoring tools is required.
Familiarity with RESTful APIs and cloud operations.

Responsibilities

Research and resolve customer issues in applications.
Analyze support trends and propose improvements.
Manage several open issues simultaneously.

Skills

Experience with relational databases

Proficiency with programming languages (Typescript, Node, Python)

Excellent communication skills

Problem-solving skills

Tools

Datadog

AWS CloudWatch

Job description

We are looking for a detail oriented Technical Support Engineer to join our product engineering support team. The support engineer’s responsibilities will include troubleshooting, diagnosing, and resolving escalated support issues. They will also make recommendations and implement solutions to help mitigate support workloads via tooling and automation.

At Worth AI, we are on a mission to revolutionize decision-making with the power of artificial intelligence while fostering an environment of collaboration and adaptability, aiming to make a meaningful impact in the tech landscape. Our team values extreme ownership, one team, and creating reaving fans both for our employees and customers.

A successful support engineer thrives in a team environment. They collaborate with software engineers, product managers, and operations leaders to provide the highest level of support for their customers. They are familiar with our products (and their roadmaps), comfortable digging into code, and proficient working with data product databases in an ad‑hoc manner. They also have an eye for detail when investigating issues, are meticulous during investigation, and are able to clearly and concisely articulate their findings.

Responsibilities

Research, identify, and implement solutions to customer issues in our applications
Analyze support trends and propose process or product improvements to reduce future incidents
Timely escalation of unresolved issues to appropriate stakeholders and teams
Provide prompt, accurate, and level-headed feedback to internal and external stakeholders
Provide alternative procedures when standard procedures are insufficient in order to ensure issues are being resolved in a timely fashion
Prioritize and manage several open issues at one time
Build and maintain tooling to support timely issue resolution and issue prevention

Requirements

2+ years of related experience and/or training in enterprise support, IT support, or as a software engineer
Proficiency working with relational databases (Postgres, MySQL, etc). Experience with other data stores (Memcache, Redis, DynamoDB) would be valued
Hands‑on experience with monitoring and observability tools such as Datadog, AWS CloudWatch, or equivalent
Familiarity with supporting and troubleshooting RESTful APIs
Proficiency with Typescript, Node, Python or other programming/scripting languages
Excellent verbal and written communication skills
Exposure to AWS and cloud operations
Familiarity with Kafka or other message streaming systems
A self-starting with strong problem solving skills

Benefits