Support Engineer

OpenKrill; United States; On-site; USD 65,000 - 105,000; Full time

Job summary

Kyivstar is seeking a Support Engineer to keep our Big Data platform and data products running reliably every day. You will own the full incident lifecycle—from the first alert and triage to root-cause analysis, permanent fix and prevention—across our data pipelines, cloud and on-premises environments.

Responsibilities include incident management, maintaining environments (AWS and on‑prem), supporting development and BA teams, and configuring monitoring systems.

Qualifications

• 0.5+ years of experience as a Support Engineer.
• Basic knowledge of Linux.
• Experience with git.
• Experience with sh/bash.
• Experience with diagnostic tools (curl, telnet, dig, etc.)
• Experience with monitoring and alerting systems like Prometheus, Grafana or others.

Responsibilities

• Incident management
• Maintaining environments and applications (AWS, on-prem servers, K8s clusters, etc.)
• Support development and BA teams
• Configuring and maintaining monitoring systems
• Opportunity to grow as devops

Skills

Linux basics

Git

Shell scripting

Incident management

Monitoring knowledge

Tools

Docker

Kubernetes

Prometheus

Grafana

ELK Stack

Terraform

Ansible

GitLab CI

PostgreSQL

Job description

We are looking for a Support Engineer to keep Kyivstar's Big Data platform and data products running reliably every day. You will own the full incident lifecycle - from the first alert and triage to root-cause analysis, permanent fix and prevention - across our data pipelines, cloud and on-premises environments.

Requirements:

• 0,5+ years of experience as a Support Engineer.
• Basic knowledge of Linux
• Experience with git
• Experience with sh/bash
• Experience with diagnostic tools (curl, telnet, dig, etc.)
• Experience with monitoring and alerting systems like Prometheus, Grafana or others;

Will be a plus:

• Experience using configuration management software (Ansible, Terraform)
• Experience working with scripting languages experience (Python preferred).
• Experience with Docker, Kubernetes,
• Experience with CI/CD tools like Gitlab CI or others.
• Experience with ELK stack
• Infrastructure as a code, GitOps principles understanding
• Experience working with Cloud (AWS preferred)
• Experience with relational databases such as PostgeSQL, or others.

Responsibility:

• Incident management
• Maintaining environments and applications (AWS, on-prem servers, K8s clusters, etc.)
• Support development and BA teams
• Configuring and maintaining monitoring systems
• Opportunity to growth as devops