Support Engineer

Kyivstar; Kentucky; On-site; USD 55,000 - 75,000; Full time

Job summary

Kyivstar is looking for a Support Engineer to own the complete incident lifecycle—from alert to root cause and permanent fix—covering our Big Data platform and data products. You will work across cloud and on‑prem environments, ensuring reliability and rapid response to issues.

The role requires hands-on experience with Linux, Git, bash, and monitoring tools. There are opportunities to grow into DevOps within Kyivstar’s data operations team.

Qualifications

• 0.5+ years of experience as a Support Engineer.

Responsibilities

• Incident management
• Maintaining environments and applications (AWS, on-prem servers, K8s clusters)
• Support development and BA teams
• Configuring and maintaining monitoring systems
• Opportunity to grow as DevOps

Skills

0.5+ years experience

Linux

Shell scripting

Python

diagnostic tools

Tools

Git

bash

curl

telnet

dig

Prometheus

Grafana

Ansible

Terraform

Python

Docker

Kubernetes

Gitlab CI

ELK

AWS

PostgreSQL

Job description

We are looking for a Support Engineer to keep Kyivstar's Big Data platform and data products running reliably every day. You will own the full incident lifecycle - from the first alert and triage to root-cause analysis, permanent fix and prevention - across our data pipelines, cloud and on-premises environments.

Requirements:

• 0,5+ years of experience as a Support Engineer.
• Basic knowledge of Linux
• Experience with git
• Experience with sh/bash
• Experience with diagnostic tools (curl, telnet, dig, etc.)
• Experience with monitoring and alerting systems like Prometheus, Grafana or others;

Will be a plus:

• Experience using configuration management software (Ansible, Terraform)
• Experience working with scripting languages experience (Python preferred).
• Experience with Docker, Kubernetes,
• Experience with CI/CD tools like Gitlab CI or others.
• Experience with ELK stack
• Infrastructure as a code, GitOps principles understanding
• Experience working with Cloud (AWS preferred)
• Experience with relational databases such as PostgeSQL, or others.

Responsibility:

• Incident management
• Maintaining environments and applications (AWS, on-prem servers, K8s clusters, etc.)
• Support development and BA teams
• Configuring and maintaining monitoring systems
• Opportunity to growth as devops