Support Engineer

TRES Finance; United States; Remote; USD 115,000 - 170,000; Full time

Job summary

TRES Finance is seeking a Support Engineer to provide technical support for blockchain-related issues. This entry-level role requires 2+ years of experience in technical support, a proactive mindset, and excellent communication skills. The Support Engineer will work closely with customers to solve complex problems and improve support processes, leveraging tools like Etherscan and Solana Explorer.

Qualifications

• 2+ years of technical support experience in a SaaS company.
• Familiar with blockchains, wallets, and DeFi protocols.
• Excellent communication skills in English.

Responsibilities

• Investigate and resolve issues related to wallet and transaction parsing.
• Collaborate with Product and Engineering to improve support.
• Create technical documentation and knowledge base articles.

Skills

Troubleshooting

Communication

Collaboration

Problem Solving

Technical Documentation

Tools

Etherscan

Snowtrace

Solana Explorer

Job description

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Tres.Finance is a rapidly growing data platform that bridges blockchain technology with enterprise needs. We provide organizations with deep insights into blockchain data while streamlining financial management processes. With significant revenue growth and a strong customer base, Tres.Finance is defining the future of blockchain-powered financial solutions.

The Role

As a Support Engineer at Tres.Finance, you will be the first point of contact for technical issues raised by our customers. You will work to understand their challenges, investigate complex blockchain data issues, and provide timely solutions that ensure customer success and satisfaction. Your ability to troubleshoot, communicate, and collaborate with the team will be key to driving improvements and scaling support processes.

What You'll Do

• Investigate and resolve issues related to wallet and exchange imports, transaction parsing, tax calculation logic, and data mismatches
• Use tools like Etherscan, Snowtrace, Solana Explorer, and CSV exports to troubleshoot customer problems
• Collaborate with Product and Engineering to escalate bugs and drive improvements
• Create technical documentation, knowledge base articles, and internal tools to scale support
• Help improve support processes and contribute feedback to product development

What You Bring

• 2+ years of experience in technical support at a SaaS company
• Strong familiarity with blockchains, wallets, DeFi protocols, and centralized exchanges
• Hands-on experience with blockchain explorers (e.g., Etherscan, Solscan) and interpreting on-chain data
• Comfortable reading and understanding JSON, APIs, CSVs, and logs
• A proactive mindset – you're excited to dig into new chains, protocols, and edge cases
• Excellent communication skills in English – written and verbal
• Experience with crypto accounting, tax tools, or reconciling blockchain data will be an advantage

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

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