Support Data Engineer II

Rackspace Technology; United States; Remote; USD 68,000 - 720,000; Full time

Job summary

A leading company in multicloud solutions seeks a MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer for their 24/7 support team. Successful candidates will provide critical support for database applications, ensuring optimal performance and security. The role demands strong troubleshooting skills and the ability to work well in teams, with a focus on providing exceptional customer service while managing complex technical challenges in a dynamic environment.

Qualifications

• 2+ years experience with MongoDB or Elasticsearch.
• 3+ years with database support.
• 2+ years in Linux system administration.

Responsibilities

• Resolve database application alerts and issues.
• Monitor production environment and ensure data protection.
• Engage directly with customers for support.

Skills

Troubleshooting

Linux Administration

Database Management

Communication

Teamwork

Tools

Ansible

Python

Job description

Overview:

The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various database and automation in a 24/7 Linux environment.

Overview:

The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various database and automation in a 24/7 Linux environment.

A good candidate has knowledge that could be gained with one of the following:

• 2+ years of experience with either MongoDB or Elasticsearch application support, DBA or development
• 3+ years of experience with other database application support or DBA or development
• 2+ years of Linux system administration
• 2+ years of Linux system automation
  
  
  

We will train for required expertise in database application support, Linux system administration and other technologies as needed.

This role is not eligible for visa sponsorship.

Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning. They also include operating system and network troubleshooting.

In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed.

Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required.

Support Data Engineer IIs own moderate to complex customer issues which may take multiple days to resolve fully.

This position is for shift 1 in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment.

Due to the 24x7 operations of the business support engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations.

This position is US only and remote or hybrid, depending on candidate's location in the US.

Support engineers take part in on-call rotation during regular shift hours.

Important skills and experience:

• Excellent troubleshooting skills with ability to resolve issues quickly and effectively
• Experience managing MongoDB, Elasticsearch or other database configurations
• Good understanding of Linux operating system, especially debian and CentOS based distributions
• Ability to work well in teams with good oral, written, and interpersonal skills
• Ability to communicate technical details and ideas and write documentation
• Ability to work independently as part of a remote team
  
  
  

Useful skills and experience:

• Excellent understanding of MongoDB or Elasticsearch database concepts and structures
• Proven experience implementing and supporting enterprise database systems
• Scripting experience with shell scripting or Python
• Configuration management and orchestration experience with Ansible, Puppet or Chef
• Exposure to a broad range of technologies, especially Redis, k8s, Postgresql, Hadoop, and Kafka
  
  
  

Sponsorship:

• Candidates need to be legally allowed to work in the US for any employer
  
  
  

Discover your inner Racker: Racker Life

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

• The anticipated starting pay range for Colorado is: $ 68,600 - $ 91,400
• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $ 75,100 - $ 100,100
• The anticipated starting pay range for California, New York City and Washington is: $ 82,300 - $ 109,700
  
  
  

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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