Support Engineer

VirtualVocations; San Jose (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

A remote company seeks a Support Engineer to enhance customer value and resolve technical issues. Key tasks include diagnosing platform problems, building customer knowledge, and collaborating across teams. Ideal candidates will have strong Python skills and experience with data and ML infrastructure, aiming for both SMBs and enterprise customers.

Qualifications

• 3+ years of experience in Data or Software Engineering.
• Strong Python skills; Go experience is a plus.
• Experience with infrastructure products and solutions.

Responsibilities

• Resolve, triage, or escalate customer workflow issues.
• Drive retention and increase adoption through customer understanding.
• Collaborate with teams to maintain customer-facing documentation.

Skills

Python programming

Data infrastructure

Machine Learning

MLOps

Data orchestration

Job description

A company is looking for a Support Engineer to deliver consistent customer value and resolve technical issues. Key Responsibilities Resolve, triage, or escalate customer workflow issues by diagnosing platform / infrastructure vs. user code problems Drive retention and increase adoption by developing knowledge of customers' business objectives and technical solutions Collaborate with various teams to represent the voice of the customer and maintain customer-facing documentation Required Qualifications 3+ years of experience in Data or Software Engineering with knowledge of public cloud technologies and ML / data infrastructure Strong Python programming skills; Go experience is a plus Experience supporting both SMB and enterprise customers with infrastructure products and solutions Familiarity with machine learning solutions, MLOps, and data orchestration trends Understanding of data processing and ML infrastructure components

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Support Engineer • San Jose, California, United States