ETS (Engineering Technical Support) Engineer 3

Ciena; United States; Remote; USD 95,000 - 153,000; Full time

Job summary

Ciena is seeking an Engineering Technical Support Engineer to solve complex networking problems for customers. This role emphasizes collaboration with software, testing, and hardware teams, ensuring high-quality solutions in cutting-edge networking technologies. Experience in Routing, Switching, and troubleshooting is essential for bringing innovation to our esteemed clients.

Benefits

Employee Stock Purchase Program

401(K) with company matching

Comprehensive medical, dental, and vision plans

Paid holidays and vacation time

Employee Assistance Program

Qualifications

• 5+ years of industry experience with a strong background in networking.
• Proficient in troubleshooting and problem-solving networking issues.
• Hands-on experience in networking technologies, including Routing, Switching.

Responsibilities

• Act as a conduit for escalations from customers to the R&D team.
• Work closely with embedded software and hardware engineers to diagnose problems.
• Validate software builds resolving service-impacting defects.

Skills

Troubleshooting

Problem-Solving

Routing

Switching

SDN/NFV

5G

Education

Bachelor’s degree in Computer Science

Master’s degree in Computer Science

Tools

Network Management Systems

Ixia

Spirent

Juniper products

Cisco products

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

ETS (Engineering Technical Support) Engineer

Ciena may well be the most important technology company you have never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5G … literally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.

Role overview – overview of the focal points of this role

• We are looking for an Engineering Technical Support (ETS) Engineer who is passionate about solving complex networking problems and helping our customers to do better.
• Act as a conduit for customer and field escalations into R&D team for resolution. Then validate candidate software builds that resolve service impacting defects.
• Work closely with engineers from embedded software, testing, network management software, and hardware to diagnose, resolve, and test cohesive end-to-end solutions.
• Coordinate with test and development teams on a need basis.
• Ensure software meets the standards and functional requirements and make recommendations where applicable.
• You will work on market-leading technologies such as Distributed Network Function Virtualization Interface (DNFVI), Software-Defined Networking (SDN), vRouter/vSwitch, and next-generation leading-edge/core routers and switches - in a virtualized, micro-services oriented, container-based system architecture. This is an exciting time to join Ciena, as we aggressively drive our product portfolios forward into the future of advanced networking services.

Why is this role important within Ciena? What impact can you expect to have?

• Ciena software and hardware technologies are deployed in Global Networks, Private and Public Cloud Solutions, 4G/5G communications, and SD-WAN.
• Timely delivery of products to customers is essential so ensuring high-quality products that meet the customers’ requirements is paramount to the success of Ciena.

What type of work environment will you be working in? Who are the key teams with whom you will interact?

• R&D Software and Product Validation teams for Ciena Networking products
• Field Support teams
• Customer Accounts team
• PLM and Product Architects

What technical experience and/or professional and personal skills are required for this role?

• 5+ years of experience with Bachelor’s/ Master’s degree in Computer Science (or equivalent).
• Candidate should have a strong Routing, Switching or SDN/NFV or 5G experience.
• Position requires proficient troubleshooting and problem-solving skills
• Hands-on Experience on real-world topologies in at least three of the following domains: Ethernet/MPLS/ IP Routing, (BGP/ISIS/OSPF)/RSVP-TE/NFV
• Exposure to technologies like L3VPN, L2VPN, EVPN and Segment Routing.
• Desirable to have experience on NFV, Docker containers, Virtual Network functions (VNF), Hypervisor, software function chaining, Virtual Switch (OVS).
• Experience with Network Management Systems including knowledge of Netconf, SNMP & MIBs.
• Experience with test equipment such as Ixia, Spirent, Network emulators, Juniper/Cisco products.
• Experience writing or debugging software would be a significant plus but not a must.
• Must be a motivated, self-starter with strong commitment to product excellence.
• Excellent written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas.

Pay Range:

The salary range for this role in the US is $95, 800 - $153, 000 USD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

About the company

Ciena Corporation is an American telecommunications networking equipment and software services supplier based in Hanover, Maryland.

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