Senior IT Support Engineer

Xolv Technology Solutions, Inc.; Walnut Creek (CA); Remote; USD 108,000 - 150,000; Full time

Job summary

Xolv Technology Solutions, Inc. is seeking a Senior IT Support Engineer to enhance IT operations across a distributed workforce. You will provide advanced technical support, manage incidents, and mentor junior staff, all while working primarily remotely. Join a team committed to impactful work and professional growth, while enjoying competitive compensation and a collaborative culture.

Benefits

Competitive compensation packages

Flexible time-off and sick leave benefits

Career growth and personal development opportunities

Qualifications

• 5+ years in IT support roles within enterprise environments.
• 5+ years with Microsoft 365 Admin, Intune, Azure, Entra.
• Strong track record in HIPAA/HITECH-compliant settings.

Responsibilities

• Provide advanced level tech support as the SME for various tools.
• Manage support tickets and handle complex issue escalations.
• Support hardware/software lifecycle and configurations.

Skills

Advanced Technical Support

Incident Management

Scripting

Collaboration

Education

High school diploma or GED

Associate’s/Bachelor’s in IT or related field

Tools

Microsoft 365

Azure AD

Intune

PowerShell

Bash

Python

Job description

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Xolv Technology Solutions, Inc. provided pay range

This range is provided by Xolv Technology Solutions, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$108,000.00/yr - $150,000.00/yr

Direct message the job poster from Xolv Technology Solutions, Inc.

We are looking for an experienced Senior IT Support Engineer to join our team. As a Senior IT Support Engineer, you will be the go-to expert, ensuring seamless IT operations across a distributed workforce. This is your opportunity to strategically enhance employee productivity, resolve complex issues, and shape how we support our growing organization. This position is primarily remote. However, the occasional on-site visit to a customer location may be necessary.

Core Responsibilities

• Advanced Technical Support -Provide advanced level tech support internally and externally as the SME for Microsoft 365, Azure AD, Intune, and enterprise-level IT tools. Proactive approach to drive improvements through automation, scripting, and process optimization.
• Incident and Service Management—Manage support tickets, resolve them within SLAs, handle complex issue escalations, and actas the primary technical point of contact.
• Systems Maintenance and Deployment -Support the hardware/software inventory lifecycle, manage onboarding and offboarding, and deploy and configure Windows and macOS workstations and mobile devices.
• Collaboration and Mentorship -Mentor junior IT staff and help build a collaborative IT support culture.

Skills, Experience, and Qualifications -A high school diploma or GED is required, and an associate’s/bachelor’s in IT, computer science, or a related field is preferred.

Certifications -Strongly Preferred: Microsoft Endpoint Admin, Azure Fundamentals, ITIL Foundation.

Experience

• 5+ years in IT support roles within enterprise environments
• 5+ years with Microsoft 365 Admin, Intune, Azure, Entra, and Teams Admin
• 3+ years supporting mobile device management (iOS/Android with Intune)
• Proven track record working in HIPAA/HITECH-compliant settings
• Led IT deployments and collaborated across infrastructure and security teams
• Created IT documentation and mentored junior staff
• Strong scripting (PowerShell, Bash, Python), Autopilot, and asset lifecycle knowledge
• Knowledge of security, networking, and compliance best practices

Why Xolv?

Impactful Work: As a member of our team, you will have a career with a purpose—helping transform the fast-growing health tech category.

Career Growth: Xolv is committed to your personal and professional development, offering diverse opportunities for employees to leverage their experience.

Collaborative Culture: We value collaboration, innovation, and the power of diverse perspectives. Our team cares about one another and actively works together to create a healthy workplace that delivers the best service to our customers.

Competitive Compensation Packages: We offer competitive compensation with bonus potential, company equity, and both flexible time-off and sick leave benefits.

CONDITIONS OF EMPLOYMENT

• Must live in and be legally authorized to work in the United States without restriction.
• Must successfully complete a background verification process.

The listed salary range for this position is an expected range. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may be assigned other duties, including work in other functional areas, as deemed necessary for the organization.

Xolv is an equal-opportunity employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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