Support Engineer

Talentify; Atlanta (GA); Remote; USD 65,000 - 90,000; Full time

Job summary

Talentify is seeking a Support Engineer (L1/L2) for remote work in the U.S. to assist with onboarding and migration initiatives. The role focuses on Apple devices, Google Workspace, user provisioning, MFA, and remote support.

You will configure devices, resolve access issues, and ensure a smooth onboarding experience while documenting incidents and collaborating with IT teams.

Qualifications

• 5+ years of L1/L2 end-user support experience.
• Strong experience with macOS, iOS, and Google Workspace.
• Experience with ITSM platforms (ServiceNow, Jira, Zendesk, etc.).
• Knowledge of user provisioning, MFA, endpoint management, and remote support.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide L1/L2 technical support for end users.
• Configure and troubleshoot MacBooks, iPhones, iPads, and Google Workspace.
• Assist with user onboarding, account provisioning, MFA, password resets, and application access.
• Support device enrollment, configuration, and basic MDM troubleshooting.
• Troubleshoot email, VPN, Wi-Fi, browsers, and productivity applications.
• Document issues in the ITSM system and escalates complex issues as needed.
• Deliver excellent customer support throughout the onboarding process.

Skills

End-user support

macOS

iOS

Google Workspace

ITSM

Remote support

Customer service

Tools

ServiceNow

Jira

Zendesk

MDM (Jamf/Kandji/Intune)

Okta

Job description

Support Engineer (L1/L2)

Location: Remote (U.S.)

We are seeking an experienced L1/L2 Support Engineer to support end users during a large-scale IT onboarding and migration initiative. This role focuses on providing technical support for Apple devices, Google Workspace, user access, and endpoint setup while ensuring a seamless onboarding experience.

Responsibilities

• Provide L1/L2 technical support for end users.
• Configure and troubleshoot MacBooks, iPhones, iPads, and Google Workspace.
• Assist with user onboarding, account provisioning, MFA, password resets, and application access.
• Support device enrollment, configuration, and basic MDM troubleshooting.
• Troubleshoot email, VPN, Wi-Fi, browsers, and productivity applications.
• Document issues in the ITSM system and escalates complex issues as needed.
• Deliver excellent customer support throughout the onboarding process.

Qualifications

• 5+ years of L1/L2 end-user support experience.
• Strong experience with macOS, iOS, and Google Workspace.
• Experience with ITSM platforms (ServiceNow, Jira, Zendesk, etc.).
• Knowledge of user provisioning, MFA, endpoint management, and remote support.
• Strong troubleshooting, communication, and customer service skills.

Preferred: Experience with MDM tools (Jamf, Kandji, Intune, Workspace ONE), Google Admin Console, Okta, Slack, Teams, Zoom, and enterprise migration or onboarding projects.

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!"