Support Engineer

Insight Global; Atlanta (GA); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA, FSA, DCFSA accounts

401k with employer matching

Paid sick leave/paid time off

Job summary

Insight Global is seeking a Senior Support Engineer to join the Core Support team. The role will primarily support WMS, ERP (Profit21/P21), and CRM systems, serving as a shared resource across support functions.

Emphasis on SQL scripting, application troubleshooting, and Tier 2 tickets with growth toward Tier 3, while understanding .NET Core and middleware. Shift flexibility required for ramp-up and remote work.

Qualifications

• 5+ years of experience in Application Support, Production Support, Technical Support, or a similar role.
• Strong SQL Server experience, including advanced Transact-SQL (T-SQL).
• Experience troubleshooting enterprise applications in production environments.
• Experience with API debugging tools such as Postman or Fiddler.
• Experience working in Agile/Scrum environments.
• Strong incident management, diagnostic, and root-cause analysis skills.
• Excellent documentation and communication abilities.

Responsibilities

• Support the Core Support team across WMS, ERP (Profit21/P21), CRM and other business applications.
• Serve as a shared resource across support functions with a path toward Tier 3.
• Troubleshoot complex Tier 2 issues and write/update SQL scripts for WMS/P21 environments.
• Understand application architecture including .NET Core, middleware, and APIs (not hands-on development).

Skills

SQL Server

T-SQL

API debugging

Agile/Scrum

Incident management

Documentation & communication

Tools

Postman

Fiddler

Azure Application Insights

Azure Logic Apps

Azure Service Bus

Job description

Type: Onsite during ramp-up, transition to 100% remote

Contract Duration: 6-month contract to hire

Interview Process: 2 rounds - MS Teams + onsite final

Shift: Primarily an 8:00 AM-5:00 PM role, but requires flexibility for occasional alternate shifts (e.g., 6:00 AM-3:00 PM, 11:00 AM-8:00 PM, or a monthly evening shift) to support operational needs.

Summary:

• Senior Support Engineer role supporting the Core Support team, which manages WMS, ERP (Profit21/P21), CRM, and other business applications, while serving as a shared resource across support functions.
• Strong preference for candidates with WMS experience and solid ERP knowledge, particularly supporting warehouse operations and application troubleshooting.
• Heavy focus on SQL, including writing and updating scripts, supporting WMS/P21 environments, and troubleshooting complex Tier 2 issues with a path toward Tier 3 support.
• Requires enough technical knowledge to understand application architecture, including .NET Core, middleware, and APIs, though the role is not hands-on development.

Required Qualifications

• 5+ years of experience in Application Support, Production Support, Technical Support, or a similar role.
• Strong SQL Server experience, including advanced Transact-SQL (T-SQL).
• Experience troubleshooting enterprise applications in production environments.
• Experience with API debugging tools such as Postman or Fiddler.
• Experience working in Agile/Scrum environments.
• Strong incident management, diagnostic, and root-cause analysis skills.
• Excellent documentation and communication abilities.

Preferred Qualifications

• Experience supporting ERP systems (Finance, AP/AR, Inventory, General Ledger).
• Experience supporting Warehouse Management Systems (WMS), Transportation Management Systems (TMS), logistics, or supply chain platforms.
• Experience with Azure technologies including:
• Application Insights
• Logic Apps
• Service Bus

Compensation:

$33/hr to $38/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.