Senior Support Engineer JN -102026-182953

Goodwin Recruiting; Milwaukee (WI); On-site; USD 125,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits: health, dental

401(k) retirement plan

Relocation package assistance

Opportunities to work on meaningful IT

Job summary

Goodwin Recruiting is seeking a Senior Support Engineer to join a growing food manufacturing organization in Milwaukee. You will own complex infrastructure issues, provide escalation management, and collaborate across locations to keep critical systems running.

The role requires hands-on Windows Server, AD, Microsoft 365, Azure and VMware experience, strong networking, scripting with PowerShell, and a focus on security, backups, and disaster recovery.

Qualifications

• 5+ years in IT infrastructure or related role.
• Hands-on Windows Server 2016/2019/2022 experience incl. AD, GPO, DNS, DHCP.
• Experience with Microsoft 365, Exchange Online, Azure, Entra ID, Intune.
• VMware vCenter/ESXi virtualization knowledge.
• Strong networking: LAN/WAN, VPNs, VLANs, routing, firewall (Fortinet preferred).
• Backup, storage, DR planning experience.
• PowerShell scripting and automation.
• Strong analytical, troubleshooting, and documentation skills.
• Bachelor's in IT/CS preferred; relevant experience considered.
• Certifications: Azure/Identity, VMware, Security+, CCNA, Fortinet, ITIL.

Responsibilities

• Provide advanced technical support and escalation management for complex infrastructure and end-user technology issues.
• Troubleshoot and resolve Windows Server, AD, Group Policy, DNS, DHCP, and RDS issues.
• Manage Microsoft 365, Exchange Online, Azure, Entra ID, and Intune environments.
• Support VMware vCenter and ESXi virtualization infrastructure.
• Maintain LAN/WAN connectivity, VPNs, VLANs, routing, and firewall administration.
• Assist with backups, storage, DR, and business continuity initiatives.
• Develop PowerShell scripts to automate routine tasks.
• Create and maintain technical documentation and runbooks.
• Collaborate with cross-functional teams on IT projects and upgrades.
• Provide mentorship and promote best practices.
• Participate in on-call rotation outside normal hours.

Skills

Windows Server

Active Directory

Group Policy

DNS

DHCP

PowerShell scripting

VMware vCenter/ESXi

Networking fundamentals

Documentation

Troubleshooting

Communication

On-call support

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Exchange Online

Azure

Intune

Entra ID

VMware vCenter

ESXi

Job description

Senior Support Engineer

We have an incredible opportunity for a Senior Support Engineer to join a well-established and growing food manufacturing organization! Are you passionate about solving complex technical challenges and keeping critical business systems running smoothly? Do you thrive in a hands-on IT role where you can take ownership of issues, collaborate with teams across multiple locations, and make a direct impact on business operations? This group offers an extremely stable and growing environment aligned with a professional culture that enables high performers to do exceptionally well.

Responsibilities For The Senior Support Engineer Role Include

• Provide advanced technical support and escalation management for complex infrastructure, server, network, and end-user technology issues.
• Troubleshoot and resolve issues involving Windows Server, Active Directory, Group Policy, DNS, DHCP, file and print services, and Remote Desktop Services.
• Administer and support Microsoft 365, Exchange Online, Azure, Entra ID, and Intune environments.
• Manage and support VMware vCenter and ESXi virtualization infrastructure.
• Maintain and troubleshoot LAN/WAN connectivity, VPNs, VLANs, routing, and firewalls across multiple facilities.
• Support storage systems, backups, disaster recovery processes, and business continuity initiatives.
• Perform root-cause analysis, vulnerability remediation, system patching, and infrastructure maintenance to ensure secure and reliable operations.
• Develop and maintain PowerShell scripts to automate routine tasks and improve operational efficiency.
• Create and maintain technical documentation, procedures, and troubleshooting guides.
• Collaborate with cross-functional teams on IT projects, infrastructure upgrades, and technology improvements.
• Provide technical guidance and mentorship to IT team members while promoting best practices and continuous improvement.
• Participate in an on-call rotation, providing support for critical issues outside normal business hours.

Qualifications For The Senior Support Engineer Role Include

• A minimum of 5 years of experience in IT infrastructure, systems administration, network engineering, or a related technical support role.
• Strong hands-on experience with Windows Server 2016, 2019, 2022, or newer, including Active Directory, Group Policy, DNS, DHCP, and core server services.
• Experience supporting Microsoft 365, Exchange Online, Azure, Entra ID, and Intune.
• Working knowledge of VMware vCenter and ESXi virtualization technologies.
• Strong networking fundamentals, including LAN/WAN, VPNs, VLANs, routing, and firewall administration; Fortinet experience is highly desirable.
• Experience with backup and recovery solutions, storage systems, security remediation, and disaster recovery planning.
• Familiarity with PowerShell scripting and IT process automation.
• Strong analytical, troubleshooting, communication, and documentation skills.
• Ability to manage competing priorities, resolve escalated incidents, and work effectively with technical and nontechnical stakeholders.
• A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; equivalent professional experience will also be considered.
• Relevant certifications are a plus, including Microsoft Azure, Microsoft identity, VMware, CompTIA Security+, Cisco CCNA, Fortinet, or ITIL.

Benefits For The Senior Support Engineer Role Include

• Competitive compensation based on experience and qualifications.
• Comprehensive benefits package, including health, medical, dental, and vision coverage.
• 401(k) retirement plan.
• Opportunities to work on meaningful infrastructure projects and expand your technical expertise.
• A collaborative environment where your technical knowledge and problem-solving skills make a direct impact.
• Relocation package assistance.

$125,000 - $130,000

JOB ID: 182953 #post

Frank Benzo