Support Engineer

TechDigital Group; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

TechDigital Group in Atlanta is seeking an experienced professional to take ownership of system/product issue resolution. The ideal candidate will have at least 6+ years of WMS experience and must demonstrate proficiency in SQL and MAWM.

Responsibilities include troubleshooting issues, communicating effectively with stakeholders, and suggesting process improvements. A client-facing role requires excellent verbal and written communication skills, ensuring smooth incident management in a service-driven environment.

Qualifications

• Minimum 6+ years of prior WMS experience.
• Minimum 1 year of MAWM experience.
• Prior experience in incident/problem management.

Responsibilities

• Take ownership of the system/product from an issue resolution perspective.
• Understand user actions and requirements.
• Triage and troubleshoot issues effectively.
• Communicate progress to stakeholders.
• Identify process improvements and automation opportunities.

Skills

MAWM

WMOS

SQL

Postman

Client centricity

Service mindset

Job description

Required Skills

• MAWM, WMOS, SQL, Postman
• Post-production application support experience
• Client centricity and Service mindset

Job Description

• Take ownership of the system/product from an issue resolution perspective
• Understand user actions and requirements to effectively triage and troubleshoot issue
• Triage, troubleshoot, identify root cause, and resolve issues
• Plan and organize multiple issues with competing priorities
• Communicate to stakeholders through the chain to keep everyone updated of progress and resolution
• Strive to identify process and system improvements to reduce and eliminate system issues
• Bring innovation and automation opportunities not limited to using AI/GenAI/AgenticAI based approaches to day-to-day work

Additional Details

• Should have min 6+ years of prior WMS experience
• Should have prior production support experience on incident/problem management, service request handling, working in SLA driven environment
• Should have min 1 year of MAWM experience
• Should be hands‑on in resolving day-to-day issues
• Should have prior experience in working in onsite offshore model
• In a client facing role, should have excellent verbal and written communication skills to lead any issue triage, discussion independently, coordinating with other teams
• In a production support role, should be flexible to stretch as needed till issue is resolved